Scope of this Policy

Except as otherwise noted below, this Policy applies to the personal information Loyal Home Buyers, LLC ("Loyal Home Buyers," "we," "our," or "us") collects and processes related to visitors of our websites where this Policy is posted, including www.loyalhomebuyers.com (the "Site"), and the services available through the Site (the "Services").

Depending on how you interact or engage with us, we may provide you with other privacy notices with additional or separate details about our privacy practices. For example, this Policy does not apply to employees in the context of our working relationship with them.

Personal Information We Collect

As further described below, we collect personal information directly from you, automatically through your use of the Services, and from other, third-party sources. The type of information that we collect from you depends on your interaction with our Site and Services.

Personal Information We Collect Directly From You

You can use our Services without registering with us. While the personal information we collect varies depending upon your use of our Services and our interactions with you, in general, we may collect the following personal information:

• Contact Information: When you contact us, including if you request an offer on your property or sign up to learn more about our Services, we collect your name, email address, phone number, the nature of your inquiry, and any other information you choose to provide. When you email, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications, and our responses. If you request an offer, we will collect information related to your property, including the address, estimated condition, and any loan or mortgage details you choose to provide.
• Transaction Details: We collect information about your interactions and transactions with us, such as property details, offers made, and records of services requested or considered.
• Surveys and Feedback: If you participate in our surveys or questionnaires, we collect your responses and feedback, such as user satisfaction or other information related to your use of our Services, and any other information you choose to provide.
• News, Marketing, and Promotions: We collect your email address, name, phone number, preferences, and, if relevant, information about your property and the Services and features you use. In some cases, we use this information to send you newsletters and other marketing and promotional materials about services you may be interested in. We also may use this information to place advertising and send telephone calls and text messages to you.
• User Generated Content: If you provide us with a review or testimonial of our Services, with your permission, we may post your review, along with your name and picture, on our Site.
• Events and Other Requests: We also collect personal information related to your participation in our events as well as other requests that you submit to us related to our Services.
• Preferences: We also may collect information about your preferences, including communications preferences, preferences related to where individuals want to buy or sell homes, which may include your zip code, city, and state, and other preferences you provide when interacting with us.

Personal Information We Collect Automatically

We and our service providers automatically collect personal information related to your use of our Services, including through the use of cookies, pixel tags, and other similar technologies. The personal information we may automatically collect includes:

• Device and Browsing Information: When you visit our Site or use our Services, we may collect IP address, general location information, browser type, domain names, access times, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, and similar device and browsing information.
• Activities and Usage: We also collect activity information related to your use of the Services, such as information about the links clicked, searches, forms submitted, features used, time spent within the Services, and your interactions with us.

We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf). For more information about our use of cookies and other similar technologies, please see the "Cookies and Other Tracking Mechanisms" section below.

Personal Information We Collect From Other Sources

We may collect and receive certain personal information from business partners, advertising networks, data analytics providers, providers of marketing and lead generation services, government entities, public databases, and vendors and service providers who provide services or functions on our behalf. For example, we may collect your name, contact information, and certain property details from real estate data providers, public records, or consumer reporting agencies.

How We Use Personal Information

We collect, use, disclose, and otherwise process the personal information we collect about you for the following purposes:

• Services and Support: To evaluate your property, provide offers, communicate with you about the Services, and operate our business.
• Analytics and Improvement: To better understand how users access and use the Services, evaluate and improve our Services, and for internal quality control and training purposes.
• Communicate With You: To respond to you and send you requested materials, property offers, and updates. We also use this information to send administrative information, such as updates to our terms, conditions, and policies.
• Marketing and Promotions: To send you newsletters, promotions, and other marketing content about Loyal Home Buyers, LLC and services you may be interested in.
• Research and Surveys: To administer surveys and questionnaires, such as for market research or user satisfaction purposes.
• Security and Protection of Rights: To protect the Services and our business operations; to prevent and detect fraud, unauthorized activities, and misuse; and to protect our legal rights.
• Compliance and Legal Process: To comply with applicable legal or regulatory obligations, including responding to subpoenas, warrants, and other lawful requests.
• Auditing and Business Operations: For audits, compliance, accounting, recordkeeping, mergers, acquisitions, or other business transactions.

How We May Disclose Personal Information

We may disclose the personal information we collect for the purposes described above and as follows:

• Affiliates and Subsidiaries: We may disclose information to our corporate affiliates and subsidiaries.
• Vendors and Service Providers: We may disclose information to vendors and service providers who perform functions on our behalf, such as IT hosting, marketing, analytics, data storage, and legal counsel.
• Business Partners: We may share information with trusted partners assisting in property evaluations, offers, or closings.
• Financial and Real Estate Services Providers: We may share your information with title companies, attorneys, or other providers involved in a property transaction.
• Marketing and Analytics Providers: We may disclose browsing or usage data to marketing or analytics providers that help us improve our services.
• Business Transfers: If Loyal Home Buyers, LLC is acquired, merged, or undergoes a corporate transaction, your information may be transferred as part of that transaction.
• Compliance and Legal Obligations: We may disclose information to comply with laws or protect our rights.
• Aggregate and De-Identified Data: We may use or disclose aggregated and de-identified information for research, analytics, and business purposes.

Cookies and Other Tracking Mechanisms

We and our providers use cookies, pixel tags, and other tracking mechanisms to collect information about your browsing activity and device use. This helps us improve our Site, analyze trends, deliver marketing, and personalize your experience.

• Cookies: Small files stored on your device to enhance navigation and track usage.
• Pixel Tags: Tiny graphics used to measure engagement and track actions.
• Analytics: Tools like Google Analytics help us understand Site performance and visitor behavior.
• Cross-Device Tracking: We may link your use across multiple devices for better service delivery and marketing.

You can manage cookies through your browser settings.

Your Privacy Rights and Choices

You have choices about how we use your personal information:

• Cookie Settings: Adjust your browser to block or delete cookies.
• Marketing Communications: Opt out of emails by clicking "unsubscribe" or from texts by replying "STOP."
• Access and Updates: You may request access, updates, or deletion of your personal information by contacting us directly.

California residents may request certain disclosures under state law. Please contact us using the information below for details.

Consent to Call Recording

If you speak with us by telephone, we may record calls for quality assurance and training purposes. By using our Services, you consent to such recordings by Loyal Home Buyers, LLC.

Children's Information

Our Services are not designed for children under the age of thirteen (13). We do not knowingly collect personal information from children. If we learn that we have received information directly from a child under 13, we will delete such information.

External Links and Features

Our Services may contain links to third-party websites or features. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies

Security

We implement safeguards designed to protect the personal information that we collect. However, no system is completely secure, and we cannot guarantee absolute security of your data.

Changes to this Policy

This Policy is current as of the date set forth above. We may change, update, or modify this Policy from time to time. We will post any updates on our Site. If we make material changes, we will provide additional notice.

Contact Us

If you have questions about this Policy or our privacy practices, please contact us: